How can we help you?


How can we help you?

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Frequently Asked Questions (FAQs)

Will OLX request for my account details especially my pin code?

OLX will never request for the pin code to your account on our website or app. Please beware of anyone posing as an OLX Staff or Agent asking for your pin code. Always protect the pin code to your OLX account and do not share this information with anyone. As soon as you are contacted by anyone requesting this information, please send us a message here.

Why is my Ad not yet live?

You ad might have been deleted for a number of reasons, Please read our Posting Rules and Items not allowed.

How do I post my ad?

Posting an ad is quick and very easy, please read How to post an ad

Why can’t I find all the images I posted along with my ad?

It is important that the images posted are directly relevant to the ad(s) posted and conform with our terms of use at OLX. We are sorry for any inconvenience caused but images which fall in the under-listed category will be removed from ads posted:

  • Images of children
  • Images portraying nudity
  • Watermarked Images
  • Images with third party website address / URL

Why was my ad text edited?

The quality of ads posted on our platform matter a lot to us. As a result, we are focused on ensuring that ads posted have really good all-round quality in terms of image, title and description. A badly, punctuated ad, with wrong spelling can really work against an ad and sometimes, even change its meaning. We are here to help! We have edited the ad and corrected the typographical errors on your behalf.

Why was my ad deleted (Bad Price)

Your ad may have been deleted because the price quoted is below or above its current market value. Please ensure that the price for your item is reflective of its market value. One more thing- Input only numbers in the space provided for price. Do not format the price with spaces, punctuation marks or other special characters. For instance, an ad priced at Forty Five Thousand Naira, should state "45000" in the price box. Not "45", "45k", "45,000.00". To learn more, read our tips for creating a great ad.